FAQs
Order Status & Tracking
1. I DIDN'T RECEIVE AN ORDER CONFIRMATION. WHAT SHOULD I DO?
If you did not receive an email confirmation of your order email us at support@itsmuch.com with register email id or phone number
2. I JUST PLACED AN ORDER. CAN I CHECK THE STATUS OF IT ONLINE?
For your convenience, soma.com offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.
3. WHAT IF AN ITEM IS UNAVAILABLE OR BACKORDERED?
While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.
4. I RECEIVED MY ORDER, BUT ONE ITEM WAS MISSING. WHAT SHOULD I DO?
If you received your order and an item is missing (that is not on backorder) please email Customer Service at support@itsmuch.com for further assistance.
5. HOW DO I MODIFY OR CANCEL MY ORDER?
Due to the quick processing time at our distribution center, we are unable to cancel or modify an order after it has been submitted.
6. MY ORDER STATUS IS IN PROGRESS. WHAT DOES THAT MEAN?
Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.
7. I JUST ORDERED SOMETHING, BUT NOW IT'S ON SALE. DO YOU HONOR PRICE ADJUSTMENTS?
Yes, we do issue sale price adjustments. However, your order must have been placed no more than 14 days before the price change was made. Please have your invoice number ready and contact our Customer Service Department at 1.866.768.7662 to see if you are eligible for a price adjustment.
8.INTERNATIONAL
If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country's local customs office.
Ordering & Payment Options
1. I'M NOT SURE WHAT SIZE I WEAR. DOES .COM HAVE A SIZE CHART THAT CAN HELP ME?
Yes, we have a size chart link available on each product page.
2. WHAT ARE THE .COM ONLINE PAYMENT OPTIONS?
We accept all major credit cards (Discover, American Express, Diner's Club International,Visa and MasterCard), PayPal,
3. WHEN WILL MY CREDIT CARD OR PAYPAL ACCOUNT BE CHARGED?
Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. We will send you an email confirmation of your order once you have completed the order.
4. MY CREDIT CARD WAS DECLINED, BUT THE CHARGE IS SHOWING ON MY CREDIT CARD ACCOUNT. WHAT HAPPENED?
The "charges" that are appearing on your card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:
- Your BILLING address entered does not exactly match the BILLING address that your card company has on file.
- Your card company is declining your transaction because of insufficient funds or another reason from your card company.
Your card company is declining your transaction because of insufficient funds or another reason from your card company.
5.WHEN WILL MY ORDER BE PROCESSED?
If your order fits all authorization criteria, then all orders placed Monday-Friday before 10am EST ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.