SHIPPING AND RETURNS Policy

SHIPPING AND RETURNS

ITSMUCH ships Monday - Friday, excluding US public holidays. Orders placed after 9am EST are processed the following business day. Due to the high volume of orders during launch periods and promotions, processing and shipping timelines may be slightly delayed during these times. Our team are working hard to make sure you get your ITSMUCH items as soon as possible.

WHERE DOES ITSMUCH SHIP?

ITSMUCH currently ships United States wide.

HOW MUCH DOES SHIPPING COST?

Standard Shipping - $5.95 USD

Free Shipping - Orders over $35 USD

ITSMUCH domestic orders are delivered via UPS standard within 3-5 business days. Please allow for an additional 1-2 days transit for regional areas. To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.

During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.

When will my order ship?

Please allow 1-2 business days for order processing (orders placed after 9am EST are processed the following business day). Once processed, you’ll receive an email, inclusive of tracking number. Please be advised that during sale period orders can take up to 3 business days to process.

Where is my order?

Once your order is shipped you will receive a confirmation email from ITSMUCH.com which will include your UPS tracking number.

You can track the progress of your order through to shipment by visiting UPS and entering your tracking number.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to our ITSMUCH customer service team at support@ITSMUCH.com and we will assist you with your enquiry.

During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.

I’m having problems with my tracking.

In some cases, the carrier takes 1-2 business days to register your shipment status via their website. If your tracking number isn’t populating after 1-2 days, please reach out to the ITSMUCH customer service team at support@ITSMUCH.com

Other important information:

Discount and coupon codes do not apply to shipping costs

We do not ship to third party addresses unless that address is known and can be verified by ITSMUCH.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise, customers are responsible for paying any additional customs or duties charges that may be incurred on their order.

ITSMUCH will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipments.

Customers are responsible for ensuring someone is at the delivery address to sign for and accept the delivery. The cost for re-delivery attempts will be absorbed by the customer if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process & not amended prior to dispatch.

RETURNS AND REFUNDS

If you have purchased items(s) from our skincare range, we do not offer a refund if you have changed your mind, however we offer a 30 day return (from the day of purchasing) if the product is faulty. If your item is faulty please email support@ITSMUCH.com with pictures and a description of the fault and our customer service team will assess your enquiry and send a replacement item if required. This policy only applies to purchases made directly with ITSMUCH.com. With relation to all items purchased from a retailer or e-tailer, their specific returns policies applies.

We do not refund for change of mind. We do not exchange colours for change of mind. Returns for refund will only be accepted if the product is faulty, received in error or differs dramatically from the description supplied by ITSMUCH.

We may accept returns for other reasons at our discretion. Returned goods must be in its original condition and include all the original packaging. If you believe your product is faulty or you wish to return your goods for other reasons, please email our customer service department – include as many details as possible about the order and the issue with the goods.

Shipping and handling costs are non-refundable. Any goods returned are the customer’s responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or packaging. We are not responsible for any goods that are returned to us in error. We recommend the use of a postal service that insures you for the value of the goods being returned.

Faulty items will undergo an inspection process by our product development team and you will be contacted with a resolution. If the goods are deemed faulty, we will replace or refund the product free of additional freight charges.

ITSMUCH does not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postage receipt in return parcel.

Our returns policy only covers the items purchased from ITSMUCH.com. We do not accept returns on overly used products or products not purchased directly from ITSMUCH.com. Please contact the original seller if you have any problems with goods not purchased directly from ITSMUCH.

A large percentage of returned goods are found to be not faulty. If the returned goods are determined by ITSMUCH to not be faulty, then all returning shipping fees will be worn by the customer. We will seek permission from the customer to charge additional costs to the customer’s credit card where possible. ITSMUCH also reserves the right to charge the labor cost for examining these goods where no fault was found.

If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods.

Refunds will only be made to the original credit/debit card used for purchase.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging redelivery within 14 days.

ITSMUCH owns the title of any extra goods shipped with your order that have been dispatched in error.

There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.